Live Chat
Help them before they leave the page.
Drop a widget on your site, greet visitors with a short auto-reply, and hand the conversation to an agent with the history already attached. If they email later, it is still the same ticket.
On the site
One embeddable widget. Visitors write without leaving the page.
- A site widget Visitors write from a widget you embed. The conversation opens a ticket.
- A short auto-reply The widget can send a short greeting before an agent is in the thread.
- The same queue as email Chat does not live in a separate inbox from the support address.
The handoff keeps the history
When an agent opens the ticket, the widget messages are already on the thread.
- History on the ticket The messages from the widget are on the ticket when an agent takes over.
- Internal notes An agent can add context the visitor does not see.
- Another agent already in it The ticket shows when a teammate is already viewing it.
If they email later
The channel can change without starting over.
- The same thread A follow-up email stays on the chat ticket instead of opening a second one.
- The company Once the contact belongs to a company, that company is on the thread.
- The portal, if they prefer it The customer can continue from the portal. It is still the same ticket.
