Klevrio vs Zendesk
Zendesk’s desk, without Suite pricing.
Teams quoted Zendesk Suite Team or Suite Professional who live in email and chat, and do not run a call center.
Five agents
Five agents on Klevrio Growth are $120 a month, billed annually. Five agents on Zendesk Suite Team are about $275. Suite Professional is about $575. Support Team is about $19 and is email only: no chat, and no SLA.
Public annual list prices, October 2026. Excludes AI, voice, and SMS add-ons.
Klevrio Growth and Zendesk
| Feature | Klevrio | Zendesk |
|---|---|---|
| Email ticketing | Included | Support Team, about $19 |
| Live chat | Included | Starts on Suite Team, about $55 |
| Help center and customer portal | Included | Help center is on the suite. A branded portal is not the same product. |
| One SLA, dispatch, round robin, load balancing | Included on Growth | Not on Support Team. Heavier admin sits on Suite Professional, about $115. |
| Phone, marketplace, SSO, custom roles | Not included | On the suite and higher plans |
What you give up leaving Zendesk
- Voice and a large app marketplace
- Sandbox, custom roles, and SSO
- An AI copilot that drafts email replies
- A full import of your old ticket archive