Klevrio vs Help Scout
Help Scout’s shape. Routing on the mid plan.
Teams comparing Help Scout Standard and Plus. This is the closest product, and the page says where Help Scout is ahead.
Five agents
Five agents on Klevrio Growth are $120 a month, billed annually. Five users on Help Scout Standard are about $125. Round robin and the secure portal are on Plus, about $45 per user, or about $225 for five. SSO is on Pro, about $75.
Public annual list prices, October 2026. Excludes AI, voice, and SMS add-ons.
Klevrio Growth and Help Scout
| Feature | Klevrio | Help Scout |
|---|---|---|
| Shared inbox, chat, and a help center | Included | Standard, about $25 |
| One SLA | Included on Growth | One basic SLA on Standard |
| Round robin and load balancing | Included on Growth | Round robin is on Plus, about $45 |
| Customer portal | Included on every plan, including Starter | The secure portal is on Plus |
| Docs maturity and light users | A single help center. No light-user seats. | Help Scout is ahead here |
| SSO | Not included | Pro, about $75 |
What you give up leaving Help Scout
- Help Scout’s brand, docs maturity, and light users
- SSO and HIPAA
- AI Answers, which is billed per resolution
- A full import of your old conversation history