starter
Shared inbox, email, chat, portal, and help center for small teams.
From
per agent / month, billed annually
Includes
- Email, live chat, and portal in one inbox
- Help center · 50 articles
- Macros, tags, and CSAT
- Basic reporting
Pricing
Straightforward pricing for teams that reply.
Per agent, per month, on annual billing. Unlimited tickets on every plan. This is the seat rate, not a flat price for the product.
Most popular
growth
SLA, dispatch, round robin, custom reports, and sidebar apps.
From
per agent / month, billed annually
Everything in starter +
- SLA policies
- Dispatch, round robin, and load balancing
- Custom reports
- Sidebar apps
- Unlimited macros and help center articles
business
Higher limits on agents, fields, routing, and dashboards.
From
per agent / month, billed annually
Everything in growth +
- Up to 999 agents
- Unlimited custom fields and routing rules
- Unlimited dashboards
- Unlimited sidebar apps
- Up to 20 support addresses
Growth for 5 agents is $120 a month on annual billing. That is the seat total, not a one-time price for the product.
All plans are billed per agent. Starter includes up to 5 agents. You’ll add a payment method at checkout and are billed for the seats you choose.
vs Zendesk vs Freshdesk vs Intercom vs Help Scout
Compare every feature
What each plan includes. A dash means that plan does not include it.
| Feature | Starter | Growth Most popular | Business |
|---|---|---|---|
| Limits | |||
| Agents Seats included in the subscription. | Starter Up to 5 | Growth Up to 50 | Business Up to 999 |
| Support addresses Mailboxes that can receive tickets. | Starter 1 | Growth 5 | Business 20 |
| Tickets Conversations your team can handle. | Starter Unlimited | Growth Unlimited | Business Unlimited |
| Inbox | |||
| Ticketing Status, priority, and type on every request. | Starter Included | Growth Included | Business Included |
| Shared inbox Mine, unassigned, open, pending, and closed. | Starter Included | Growth Included | Business Included |
| Email Support mail becomes a ticket, and replies go out from the mailbox. | Starter Included | Growth Included | Business Included |
| Messenger Live chat widget, queue, and an agent joining the chat. | Starter Included | Growth Included | Business Included |
| Customer portal Customers submit and reply on a branded portal. | Starter Included | Growth Included | Business Included |
| Internal notes Notes the customer never sees. | Starter Included | Growth Included | Business Included |
| Tags Labels used to filter the queue. | Starter Included | Growth Included | Business Included |
| Bulk actions Update several tickets at once. | Starter Included | Growth Included | Business Included |
| Data export Download the inbox as CSV. | Starter Included | Growth Included | Business Included |
| Omnichannel One inbox for email, chat, and the portal. | Starter Included | Growth Included | Business Included |
| Agent availability Agents mark themselves online or away. | Starter Included | Growth Included | Business Included |
| Automation | |||
| Saved replies Macros with merge tags. | Starter 10 macros | Growth Unlimited | Business Unlimited |
| Ticket fields Custom fields on a ticket. | Starter 5 fields | Growth 25 fields | Business Unlimited |
| Business hours The hours the team is available. | Starter Included | Growth Included | Business Included |
| SLA policies One first-response and resolution target. | Starter — | Growth Included | Business Included |
| CSAT A rating after the ticket closes. | Starter Included | Growth Included | Business Included |
| Triggers Automatic customer emails for ticket events. | Starter Included | Growth Included | Business Included |
| Ticket dispatch Rules that tag, prioritize, and assign new tickets. | Starter — | Growth 25 rules | Business Unlimited |
| Round robin Assign new tickets to agents in turn. | Starter — | Growth Included | Business Included |
| Load balancing Assign to the agent with the fewest open tickets. | Starter — | Growth Included | Business Included |
| Customers | |||
| Knowledge base Public help center with folders and articles. | Starter 50 articles, 10 folders | Growth Unlimited | Business Unlimited |
| Contacts The people who write in. | Starter Included | Growth Included | Business Included |
| Companies Contacts grouped by company. | Starter Included | Growth Included | Business Included |
| Reporting | |||
| Analytics Volume, response time, and satisfaction. | Starter Included | Growth Included | Business Included |
| Explore Custom reports, dashboards, and CSV export. | Starter — | Growth 3 dashboards | Business Unlimited |
| Apps | |||
| Sidebar apps Custom HTTP endpoints shown on the ticket. | Starter — | Growth 5 endpoints | Business Unlimited |
| Team | |||
| Roles and permissions Admin and Agent access. | Starter Included | Growth Included | Business Included |
| Get started | Get started | Get started | Get started |