Klevrio vs Freshdesk
The Freshdesk Pro bundle, on a Growth invoice.
Teams on Freshdesk Growth who are being pushed to Pro, or who are adding Freddy.
Five agents
Five agents on Klevrio Growth are $120 a month, billed annually. Five agents on Freshdesk Pro are about $275 before Freddy. Freddy AI Copilot is about $29 more per agent. Freshdesk Growth, about $19, can be a lower sticker. That plan is the email entry tier.
Public annual list prices, October 2026. Excludes AI, voice, and SMS add-ons.
Klevrio Growth and Freshdesk
| Feature | Klevrio | Freshdesk |
|---|---|---|
| Email help desk | Included | Growth, about $19. This can cost less than Klevrio. |
| Live chat, portal, help center, CSAT | Included on every plan | The plan teams move to for scale is Pro, about $55 |
| SLA and routing | Included on Growth | Held for the higher plan |
| Marketplace, phone, multiple SLAs, custom roles | Not included | On higher plans |
What you give up leaving Freshdesk
- Freddy’s breadth across email and the help center
- The app marketplace and phone
- Multiple SLA policies and custom roles
- A full import of your old ticket archive